AMF...Always Means Fun

Every Fri/Sat they have this deal from 11pm-2am you pay $17 and play as many games as you want. Sooo I go an hour early to get a lane because the place gets packed at 1030. I got a lane right away and avoided waiting in line. I paid for one regular game while I was waiting for Eric. At about 1050 my game was almost over and Eric and I went up to the counter to pay for the unlimited games..and the guy (named FIDEL)..says "we sold your lane to someone else...you didn't tell us you wanted to play more". At this point, I'm Like W T F..I'm telling you right now I want to play more, and our game is not even over. We go in there every day for a week and say we want to play 8 games..but they never give it to us, making us pay for 3-4 games first, and we eventually have to go up there again and pay for the rest. Why can't we just take care of it in one transaction? FUCKING DOUCHEBAGS. So every single time we ask to play multiple games they tell us to come back..and that's what we do..we FINISH our games and go up to pay for more. SO this time I go up and pay for more BEFORE we finish, and I get "we sold your lane". TO TOP IT OFF..the fucking hicks he gave our lane to, took the liberty of finishing our game! THANKS! After talking to FIDEL, I talked to the spic manager as well and he's, without a doubt, more useless than the cashiers (keep handing out those shoes buddy). In the end, all we got was put on the waiting list, so we were left with no choice but to leave.

After yelling at traffic lights on my way speeding home. I went outside and kicked my soccer ball because I don't own a bat. I also sent a complaint to AMF and got this in the email today:

Dear Elvin:

At Guest Response, we received your comments today regarding the unsatisfactory service quality you experienced at AMF Stafford Lanes. Thank you for taking the time to contact us regarding this issue. We appreciate your feelings and want to assure you that your satisfaction is important to us. Feedback such as yours helps us identify important ways to improve our guest's experience.

Because we want to share your remarks with our management team, we have forwarded your message to the District Manager and the Regional Vice President for your area. Our desire is to make our bowling centers your first choice for terrific bowling fun and hospitality.

We have mailed free game vouchers to the address you provided. We hope you will use it to give us another chance.

Thank you again, Elvin, for contacting us. We look forward to serving you again in the future.


Mariana
AMF Bowling Guest Response
AMF...Always Means Fun